FAQs

How Do I Care for My Garment?

More often than not, more water and energy is used in caring for your items than used to produce them. Washing your clothing less often not only saves water and energy but also enables your favorite apparel to live a longer life, saving you money…and heartache. Always follow instructions printed inside your garment. This preserves the fabrics specific properties. Hand washing or gently washing in cold water is a great way to care for your garments. Our clothing gets equally clean this way, plus it’s easier on the fabric and saves energy. Use non-toxic laundry detergents. Avoid chlorine bleach as it’s harsh on fabrics and not much better for you or the environment. Hang drying clothing is a great energy saver and again, preserves the strength, shape, properties, and durability of the garments. We strive to design product that can be easily washed and dried using these techniques. Most of our items do not require ironing, another source of energy use, however, a cool iron can usually be used if needed, but again please read the inside garment label.  Have more questions? Drop us a line at customerservice@fibreathletics.com. Stay Rad.

Where and How do You Ship?

 We implement standard shipping services for all of our product including USPS, UPS, FedEX, and DSL (depending on the order) and charge a flat rate fee of $6.50. We ship anywhere in the world. Orders outside of the U.S. may receive additional charges. Orders over $100 receive Free Shipping.

How Long Does it Take My Order to Process and Ship?

We ask for 2-3 business days for our team to pack and ship your full order. Orders placed after 1:00pm on Friday-or over the weekend-will be processed on Monday. Our clothing currently ships from Chicago, IL. We use standard shipping services including USPS, UPS, FedEx, and DHL depending on the order. Please allow 3-7 business days for your package to arrive once it has been processed and packed by our team. When we ship out the order, we will send you a tracking number so you can follow your package.

**If you’d like to expedite shipping, please inform us by writing a note on the order checkout page and emailing us at customerservice@fibreathletics.com immediately after placing your order. Upon receiving the note with the order and/or the email, we will contact you to verify the expedited services. Additional fees will apply.

What is Your Return Policy?

We gladly accept returns of new, unworn and unwashed merchandise, with proof of payment within 14 days of purchase for a full refund.

Items must be unworn, unwashed, and have all original sale tags intact. All garments are subject to inspection.

Please email us at customerservice@fibreathletics.com with “Return, Your Name, Order Number” as the subject with the receipt attached in the email and briefly describe the reason for return. We will contact you upon receiving your email, send you a return label, and refund the amount to your credit card once we receive the item.

Products returned after 14 days and within 30 days will be eligible for exchange or store credit at the current selling price or the promotional price that was offered at the time of purchase.

**All accessory items ordered through IndieGoGo are final sale.

What If I Need To Make An Exchange?

We accept exchanges up to 30 days after purchase. Please email us at customerservice@fibreathletics.com with “Exchange, Your Name, Order Number” as the subject with the receipt attached to the email and briefly describe the reason for exchange.

We will contact you upon receiving your email, send you a return label, and refund the amount to your credit card once we receive the item.

Reorder the correct size and color of your preferred item at any time.

Are Your Products Backed by Any Kind of Guarantee?

We strive for quality design and intend for our products to perform to your needs for a long period and many wears, however, mistakes sometimes happen. If you feel you have properly cared for the product and the integrity of the garment is degrading too quickly, please inform us customerservice@fibreathletics.com with “Garment Issue, Your Name, Order Number” as the subject and briefly tell us what’s happening so we can replace or repair your item.

If you are incurring a problem or defect with a product, please email us at customerservice@fibreathletics.com with “Garment Issue, Your Name, Order Number” as the subject and tell us what’s not working properly in the email.

We will contact you to replace or repair the item.

What Are Your Privacy Policies?

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: customerservice@fibreathletics.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

What are Your Terms and Conditions?

Terms & Conditions

This website is operated by Fibre Athletics. Throughout the site, the terms ‘we’, ‘us’, and ‘our’ refer to Fibre Athletics. We offer this site, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Overview

Fibreathletics.com and all content of the Site are protected by copyright laws, trademarks and/or other intellectual property rights. All content is property of Fibre Athletics LLC. We reserve the right to revise prices and details at any time without notice. All items are subject to availability. Color accuracy on the website may vary according to the computer use and cannot be guaranteed. Fibreathletics.com may provide third-party links for users’ convenience, however we have no control over the content of these linked sites. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You must not transmit any digital viruses or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on Fibreathletics.com is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Price and Service Modifications

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service, without notice, at any time. We shall not be liable to you or to any third-party for any modification, suspension or discontinuation of Service.

Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Account and Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions as needed. For more detail, please review our Return Policy.

 

 

Have questions or need advice? Email us at customerservice@fibreathletics.com and we’ll be happy to help you.